It is of utmost importance that all professionals within our company conduct themselves with dedication to excellence in veterinary care as well as long-term client relationships.
All veterinarians within Horner & Nash are expected to be knowledgeable and skilled in multiple areas of equine health care including medicine, reproduction, lameness, basic surgery, nutrition, behavior, preventative care and management. As a professional, continuing education is expected in order to elevate patient care through journals, meetings, seminars and consultation.
It is of utmost importance to always convey an atmosphere of warmth and caring to our clients and their animals. “Before they care how much you know, they need to know how much you care.”
Clear, precise communication with attention to the thoughts and feelings of others will help to create client goodwill as well as a good working environment.